FAQ

Returns & Exchanges

We gladly accept returns for items in their original condition, which means they must be unused, unworn, and unaltered, and they should still have their tags attached. Once the return is approved, we will refund the the item. However, please note that we do not refund shipping costs, taxes, or duties, and we do not cover the cost of return postage. If your return pertains to items on sale or marked down, please consult our sale return policy.

All requests for returns must be submitted within 30 days from the date of delivery. The refund will be processed within 14 business days from the moment we receive the returned package.

For added security, we strongly recommend obtaining a receipt when you drop off your return. Placing your return in a dropbox is not advisable, as if the return is lost and you lack proof of shipment, we won’t be able to process your return.

 

 

Shipping Policy

Our team requires 1-5 business days to process and prepare packages. Once your package has been prepared, you’ll receive an email confirming the tracking number.

Package Marked as Delivered But Not Received:

If your package status indicates “delivered” but hasn’t arrived yet, don’t worry! Sometimes, packages are marked as delivered before they physically reach your address. We kindly request that you allow 24 hours after a delivery confirmation before assuming there’s an issue with the delivery. Here are some steps to consider:

1. Get in touch with your local post carrier and try to speak directly with your postal person, as they might recall when and where they left your package.

 

International Shipping:

For international orders, our team requires 1-5 business days to process packages. Once shipped, please allow 2-12 business days for delivery. Please keep in mind that international packages may be subject to delays caused by the carrier, and local governments may impose taxes on these packages.

Refused Packages:

If you’ve refused a package, we’re sorry to hear that! Once we receive the returned package, we’ll initiate a refund for the items, minus the shipping fee. If your order qualified for our free international shipping, we will deduct the cost incurred for returning your suit to our warehouse.

 

 

How to best care for your Cici swimwear & the planet.

The most effective way to care for our planet is to care for our clothing, ensuring we can enjoy them for a longer time. Cici Swimwear is designed with longevity in mind. However, here are a few guidelines you can follow to maintain the pristine condition of your favourite swimwear:

1. After wearing your swimwear, always rinse or soak it to remove salt or chlorine residue that could leave marks. If soaking, use gentle detergents or soaps specifically designed for high spandex materials, and rinse thoroughly afterward.

2. Avoid hanging your swimwear to dry, as this could lead to unnecessary stretching. Instead, lay your swimwear flat on a towel in the shade to allow it to dry.

3. Never use a washing machine, even on the delicate/hand-wash cycle, to clean your suit. Washing machines are challenging to regulate for water temperature, and machine detergents are too harsh for swimwear fabric.

Bio based fabric

Fossil fuels have had their day. Both for health and environmental reasons, we replaced fossil fuel sources with plants.
As with many plastics, traditional Polyester and Nylon production usually starts with crude oil. This production creates nitrous oxide, a greenhouse gas that is 300 times more potent than carbon dioxide. Bio based nylon on the other hand, is derived from plant sources such as, straw, corn or castor plants. By using these renewable plant sources, greenhouse gas emissions are significantly reduced and the materials have become biodegradable.

Minimal Packaging

We understand that every small effort counts. That’s why we’ve streamlined our packaging to minimise waste. You won’t find excessive, unnecessary packaging here. Our focus is on delivering a fantastic product, not filling up your trash bin.

Eco-Conscious Practices

Sustainability is woven into every aspect of our brand, from design to production. We’re continually exploring innovative methods to further reduce our carbon footprint and waste generation.

Sustainable Design

We aim to create timeless, durable, and versatile designs that encourage customers to buy less and invest in quality pieces that will last longer.   

Repair and Care Guides

We encourage our customers to care for their swimsuits to extend the lifespan of their garments. More information on our ‘FAQ’ page.

Swimwear Care Guide

Our commitment to the environment is more than just a trend; it’s a fundamental part of who we are.
We want you to feel as proud of your Cici Swimwear as we are of the steps we take to make them.
Together, we can make a difference in preserving our beautiful planet for generations to come.
Thank you for choosing Cici Swimwear and joining us on this eco-conscious journey.